Overview

Refund & Returns Policy

Last updated: March 05, 2026

At Leaf, we supply food packaging products to restaurants, businesses, and individual customers across Sri Lanka. Because our products are used in food handling environments, we maintain strict hygiene standards for returned items.

This policy explains when products may be returned, exchanged, or refunded.

Return Period

Customers may request a return within 3 days from the date of delivery.

Return requests submitted after 3 days may not be accepted unless the product has a manufacturing defect or was incorrectly supplied.

Conditions for Returns

To be eligible for a return, products must meet the following conditions:

  • Items must be unused and unopened
  • Products must remain in their original packaging
  • Outer cartons must be intact and in resalable condition
  • Products must not show signs of handling, contamination, or repacking
  • Proof of purchase (invoice or order confirmation) must be provided

Due to hygiene requirements associated with food packaging, opened or used products cannot be accepted for return.

Accepted Reasons for Returns

Returns will be accepted under the following circumstances:

– Incorrect Product Delivered

If the item delivered does not match your order.

Examples include:

  • Incorrect product type
  • Incorrect size or specification
  • Wrong item shipped

– Damaged Goods on Arrival

If goods arrive damaged during transportation, such as:

  • Crushed or torn cartons
  • Wet or contaminated packaging
  • Broken items inside the carton

– Manufacturing Defects

If the product has a defect that affects normal use, including:

  • Lids that do not properly fit containers
  • Leaking containers
  • Structural manufacturing defects

In these situations, we will arrange a replacement, exchange, or refund.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been opened or used
  • Custom printed or personalized packaging (e.g., logo printed cups, boxes, or bags) unless defective
  • Clearance, promotional, or sale items
  • Products damaged due to improper storage or handling after delivery

Inspection Upon Delivery

Customers are responsible for inspecting their order at the time of delivery.

Any issues such as damage, missing items, or incorrect products must be reported within 24 hours of delivery.

Requests submitted after this period may not qualify for replacement or refund.

How to Request a Return

To request a return, please follow these steps:

  1. Contact us within 24 hours for damaged or incorrect items
  2. Send an email to info@leafeco.lk
  3. Include:
    • Order number
    • Description of the issue
    • Clear photos of the product and packaging

Our team will review the request and respond with return instructions.

Refunds

Once the returned goods are received and inspected:

  • Approved refunds will be processed within 7 working days
  • Refunds will be issued to the in the most convenient payment method

– Delivery Charges

Delivery fees are non-refundable.

If a return is requested under the 7-day return period for non-defective items, the delivery charge will be deducted from the refund amount.

Delivery charges will only be refunded if the return is due to our error or a defective product.

Exchanges

If you wish to exchange an item for a different product or specification:

  • The original product must be returned unopened and in resalable condition
  • A new order must be placed for the replacement item

Shipping costs for exchanges are borne by the customer, unless the exchange is required due to a product defect or an incorrect shipment.

Bulk / Wholesale Orders

For large or wholesale orders, additional conditions may apply.

  • Returns may require prior approval
  • Partial returns may be assessed based on carton condition and resale eligibility
  • Custom manufactured or printed packaging cannot be cancelled once production has started

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Leaf
Customer Support
Email: Info@leafeco.lk
Phone:+94749797488 is related to refunds and returns.